We offer our customers the option to return unused and undamaged products within 14 days of purchase for all prior orders placed on www.ports1961.com
For all returns, please email firstname.lastname@example.org with your order number and we will arrange a courier collection. The packaging must be intact and the product must be new, unused with all tags attached.
Please note that returns without proper documentation, packaging and/or materials cannot be accommodated.
Customs duties and sales taxes are non-refundable through Ports 1961. However, you may be able to recover these by contacting your local customs bureau directly. Your refund will be credited to the original payment method. Please note that refunds can take up to 10 business days upon receiving of the items at our warehouse to show on your account due to varying processing times between payment providers.
In addition, if we reasonably determine that a purchased product that might otherwise be eligible for return was ordered through robot or other automatic device or software, we reserve the right, in our sole and absolute discretion to refuse any of such return request.